Help
Frequently asked questions
The questions we are asked most, answered plainly.
How do I know a part will fit my watch?
Every listing shows the compatible models we have verified. You can also use the compatibility finder to filter by brand and model. If your watch is not listed, email us the case-back reference and we will confirm before you buy.
Are your parts genuine?
We stock both genuine OEM components and quality aftermarket equivalents, and each listing states clearly which it is. We never relabel aftermarket parts as genuine and we do not sell counterfeit branded components.
How long does delivery take?
In-stock orders are dispatched the next business day. Domestic delivery is typically 2-4 business days; international delivery is typically 5-14 business days depending on destination and customs.
Can I return a part I ordered by mistake?
Yes. Unused parts in their original packaging can be returned within 30 days of delivery. Movements and parts removed from sealed packaging are assessed case by case.
Do you ship internationally?
Yes, we ship worldwide. Import duties and taxes are the responsibility of the recipient and are not included at checkout.
Still stuck?
Email hello@watchpartsguy.com or see our contact page.