Orders
Shipping & returns
How quickly your order leaves us, how long it takes to arrive, and what to do if it isn't right.
Dispatch
In-stock orders placed before 2pm on a business day are dispatched the same day; otherwise the next business day. Back-ordered items show an estimated lead time on the product page.
Delivery estimates
- Domestic standard — 2–4 business days, tracked
- Domestic express — 1–2 business days, tracked and signed
- International standard — 7–14 business days
- International express — 3–5 business days, tracked
Estimates start from dispatch, not from order placement, and exclude time held in customs.
Tracking
A tracking number is emailed when your parcel leaves us. Small, low-value parts may ship untracked where you select the cheapest service at checkout.
Customs and import duties
International orders may attract import duties, VAT or handling fees on arrival. These are set by the destination country, are not collected by us at checkout, and are the responsibility of the recipient.
Returns
Unused parts in their original, undamaged packaging may be returned within 30 days of delivery for a refund of the item price. Email help@precisionwatchparts.example with your order number to start a return; we will send instructions before you post anything back.
- Return postage is paid by the customer unless the item was faulty or mis-supplied.
- Refunds are issued to the original payment method within 5 business days of receipt.
- Movements, and any part removed from sealed or anti-static packaging, are assessed individually — components damaged during fitting cannot be refunded.
- Special-order and custom-cut items are non-returnable unless faulty.
Faulty or incorrect items
If a part arrives damaged or does not match its listing, tell us within 14 days of delivery with photographs. We will send a replacement or issue a full refund including postage.
Lost parcels
Contact us if a tracked parcel has not moved for 10 business days, or if an untracked parcel has not arrived within 21 business days of dispatch, and we will open a claim with the carrier.